You are free to utilize the Services without identifying yourself; however, if you would like to utilize or customize some features of the Services, you must first register with UpAbility through www.upability.com. When you register, we will request certain personal information, including, but not limited to, contact information, such as your name, city and state, and e-mail address as well as demographic information such as your age, gender and interests. This information better enables us to provide you with content relevant to your interests and provides us with aggregate data that UpAbility uses to improve the Services. We may also ask you for information about your system or how you use UpAbility products and services, and we will collect information through your use of the Service, including your actions taken on the Service and your communications with others through the Service. Please see “Access to your information,” below, for information on how to access or update this information.
UpAbility gathers information about all users collectively, such as what areas users visit most frequently and what services users access most often. UpAbility automatically logs IP addresses, session sources, and other data which tracks users’ access to the Services. We analyze these logs for sales and marketing purposes as well as system performance monitoring. These logs are analyzed for the aggregate trends they reveal about our customers and how the customers use the Services. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Services. Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser at this time.
When you access our Services by or through a mobile device, we may receive or collect and store unique identification numbers associated with your device (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.
UpAbility requests personal information to operate, maintain and provide to you the features and functionality of the Services and to communicate directly with you, as well as for purposes such as the provision of customer service and support, billing, network management, customer surveys, sales management, support, newsletter subscriptions, user group memberships, event registration and sponsorship, offers of related services, and other exchanges of information.
UpAbility may make chat rooms, forums, message boards, and/or news groups available in certain areas of the Services. Please remember that any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information.
UpAbility may use aggregated personal information to determine the demographic composition of our user base and to distribute statistics and general marketplace information about UpAbility. This aggregate information does not identify specific users.
Certain non-personal information regarding users is recorded by the standard operation of the Internet servers hosting the Services. This information is primarily used to provide users of the Services with an enhanced online experience. UpAbility may disclose aggregated user statistics in order to describe the Services to prospective partners, advertisers, and other third parties, and for other lawful purposes.
Some features of the Services may be offered in conjunction with a partner company. In order to provide these features, it may be necessary for either you or us to share your personal information with this company. If you do not want your information to be shared, you can choose not to allow the transfer by not using that particular feature.
UpAbility may utilize other companies to provide limited services on its behalf, including but not limited to customer support, web analytics, coordination of mailings and event management. These companies are permitted to access only the information they require to perform those services. UpAbility requires these companies to maintain the confidentiality of any personal information and prohibits them from using the information for any other purpose than the purpose for which it was collected.
UpAbility may share personal information other than Student Data, as defined below, with other parties in connection with any company transaction, such as a merger, sale of all or a portion of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy or related or similar proceedings. UpAbility’s transfer of Student Data to a third party in the event of a company transaction is governed by our agreements with our institutions and applicable law.
As a business service, UpAbility does not target its offering toward, and does not knowingly collect any personal information from, users under thirteen (13) years of age.
California law provides that California residents have a right to request businesses to tell them how their personal information has been shared with third parties, if at all, for the third parties’ direct marketing purposes. To make such a request, please contact us at the contact information provided below.
Users may opt out of receiving future promotional electronic mailings from UpAbility by following the unsubscribe procedures indicated in the mailing. Individual end users of UpAbility software should contact their institution or other organization hosting the software for questions about access to the personal information collected by that institution. Please contact us at the address below if you have other questions about the information you receive from us or the information that we collect from you.
UpAbility offers users the ability to correct or change the information collected during registration. Users may change this information at any time and as often as necessary by choosing the “edit personal information” option or other similar functionality offered in the Services. To access or change your personal information, log in to your account through the Services. For data not available through such an account, please contact us at the address listed below.
UpAbility maintains reasonable administrative, technical and physical procedures to protect information stored. Security safeguards may include but are not limited to data encryption, firewalls, data use and access limitations, and physical access controls to buildings. If you have questions about such security, please contact us at the address listed below.
325 South College Avenue
Indianapolis, IN 46202
In the event that you are concerned about how data you have provided UpAbility through the Services has been used, please contact us at one of the addresses listed above. UpAbility takes all concerns about privacy and use of data very seriously, and shall endeavor to reply to you within two business days to commence its investigation of your concerns.